Research

Research

Staff Programmes

To better understand the dynamics of a large successful business, progressive managers keep abreast of what is happening with their staff.

This is done through frequent surveys and other touch points. WOW will assist your company in having this information at your fingertips. Not just the current views, but the changes over time, detailed by department and dimension.

Staff want to be heard and want to see that their feedback is valued.

On new programmes, we survey staff when we design the programme. On existing programmes, we encourage our customers to regularly use their WOW tools to survey the staff and ensure that the programmes are driving the appropriate behaviours and achieving the best results.

Channel Programmes

Like your own staff, your sales intermediaries and their customers also want to have their voices heard.

Having greater insight into your incentive programmes and end-customer feedback can assist in understanding what works, what doesn’t work and what are the flashpoints around your products and brand are.

To get better insights we offer:

Mystery shopper

Mystery shopper

Independent customer service measurement of stores, branches and sites. Instant feedback and rewards to management and staff, aligned with your business goals.


From R180 per visit

NPS

NPS

Independent Net Promoter Score intercepts providing you with consumer insight on your customers’ willingness to recommend your products or services to others.


From R18 per survey

Online Surveys

Online Surveys

Online Surveys help us gather data that provides input for the development of a product or service.


From R1 per survey

Face-to-Face Surveys

Face-to-Face Surveys

Face-to-face in-depth qualitative interviews with your staff to get deeper insight into the organisational climate and their personal motivations with detailed analysis provided.


From R22 per survey

Voting Via SMS

Voting Via SMS

Polls and product knowledge quizzes sent via SMS, with instant response in order to educate your staff or channel or measure the popularity of your products or services.


From R1,50 per vote