15 May 2020
The nationwide COVID-19 lockdown has changed the local retail industry irrevocably. Customers are no longer on the lookout for deals, but rather shopping destinations that are safe and free from COVID-19.
With this new paradigm shift, there is an opportunity for retailers to gain dependability, brand loyalty and market share by proving to customers they are a safe and dependable shopping destination during the COVID-19 lockdown.
WOW Enterprise Performance Solution have made this possible with our brand-new COVID-19 Safety Audit. Using our benchmark checklist, a survey is created that will give an accurate, actionable report on compliance in a retail site.
Our trained, quality assured enumerators will visit retail sites and determine compliance, add notes and provided observational data. This can be done overtly or on a mystery-visit basis as required.
The survey will help our clients take visible actions to remedy areas where stricter measures could be implemented. Actions can include:
– Red Flag alert: Human intervention required immediately
– Concern alert: Human investigation is required to determine possible risks
– Minimum acceptable compliance achieved
– Acceptable compliance achieved
– Full compliance achieved
Once the data has been collated and analysed, appropriate actions can be taken, our retail clients can market their COVID-19 safety findings with existing and potential customers. The safer a customer feels at one of your outlets, the more likely they’ll return.
Contact WOW to see how we can help secure more market share for you today!